REFUNDS & RETURN POLICY

Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore,  you can request a refund for faulty products.

If you do not receive the product within the guaranteed time (45 business days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • You are unhappy with the size of the garment. We provide detailed size guides, please use them before completing your order
  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Chill Hoodies (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of chillhoodies.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message here or on the contact page.

If you are approved for a refund, then your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Ask a Question

Want to make a return or have a question about shipping? Please read through the terms before getting in contact. Customer support is very important to us, so we will try our best to help.